![]() Returns on personalized products that have had different customization options, including any configurations, inscriptions, or designs (such as engravings, stamps, monograms, embroidery, embossing, etching, cutting or carving) are as follows: Our stores cannot credit your PayPal or Virtual Debit account. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. ![]() If you’ve done all of this and you still have not received your refund yet, please contact us at (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you need to exchange it for the same item, send us an email at and send your item to: 520 Westney Rd S, Ajax, ON, L1S 6W6, Canada. We only replace items if they are defective or damaged. If you receive a refund, the cost of return shipping will be deducted from your refund. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: 520 Westney Rd S, Ajax, ON, L1S 6W6, Canada. ![]() Within 16 days of the shipping date: you can exchange your item or receive a refund to the original method of payment by providing the reason for return (For custom products check the policy here)Īfter 16 days: we will no longer accept returns or exchanges.Īll refunds will be processed within 7 to 10 business days upon receipt of your return package. If you return your items in the store, we can process an exchange or issue you for a refund in cash. You will receive your refund through your original form of payment. Please note that orders purchased via PayPal will only be eligible for a refund if you bring your items back to our store. All original instruction documents must be with the product, and you’ll have to present a valid receipt. For all returns or exchanges, items must not be damaged.
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